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Hamer Technology
Unit 1H The Reynolds Centre
Foregate Street
Stafford
ST16 2PJ

Tel: 01785 212231
Fax: 01785 212241
Support: 0333 123 2 231 (Local Rate)

Sales: sales@hamer-technology.co.uk
Accounts: accounts@hamer-technology.co.uk
Support: support@hamer-technology.co.uk

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Support Statement

At Hamer Technology we go to great lengths to find and utilise the latest, fastest and most reliable products on the market, making your user experience as enjoyable as possible. If for some reason you do experience a problem, rest assured that we have a dedicated Support Team that will answer your call 9.00 AM till 5.00 PM, Monday to Friday.

For any problem that can't be solved over the phone - we will arrange an on site visit at a time and location that is most convenient for you.

Current Issues, Updates & Software

Below are a list of current common problems along with their solutions.

Latest Problems
Solutions
Adobe Reader cannot read multi pages error when PDFAloud is installed.
  1. Open Adobe Reader from the Start Menu
  2. Click Edit
  3. Then Preferences
  4. Then change the Page Layout drop-down box from Automatic to Single Page.
  5. Press OK
  6. Close Adobe Reader
Sound keeps disappearing. i.e. No Mixer Device.
Copy AudioFix.vbs to your Startup Folder and restart your computer.
textHELP will not read highlighted text in IE7 or add highlighted text to Fact Folder.

Close textHELP and navigate to Program Files\textHelp Systems\Read & Write.

Find html.ini and open. Click edit -> find and type in limits. Press find and add a new line under navretry, maxselection=10000, save and close.

Next open the html.ini file in the Mind Mapper folder, Click edit -> find and type in limits. Press find and add a new line under navretry, maxselection=10000, save and close.

Open textHelp.

The system DLL user32.dll was relocated in memory. The application will not
run properly. The relocation occurred because the DLL
C:\Windows\System32\Hhctrl.ocx occupied an address range reserved for Windows
system DLLs. The vendor supplying the DLL should be contacted for a new DLL.
MindGenius once open and closed wont open again without either restarting the computer or ending the mindgenius.exe from task manager. This has been attributed to the HP AIO Drivers. Copy MindGeniusWA.vbs or MindGenius Status.exe to the MindGenius installation folder, delete the existing shortcut toMindGenius on the desktop and create a new one to the MindGeniusWA.vbs. You can also change the icon to represent MindGenius.

Below is a list of recommended updates that you should apply to your system.

Update
Link
Microsoft Windows XP Service Pack 1a
Microsoft Windows XP Service Pack 2

Download
Microsoft Windows XP Service Pack 3
Microsoft Windows Vista Service Pack 1
Microsoft Office 2003 Service Pack 3
Microsoft Office 2007 Service Pack 1

Below is a list of recommended software packages.

Package
Link
AVG 8.0
QuickTime

Download
Remote Assistance

To allow our Representatives to service your support call effectively you will be required to use SkyFex remote assistance service by clicking Here, following the on-screen instructions and finally providing the Support Representative your unique Client ID. This is a secure connection, and no personal information is collected.

Or Alternatively

Please Click Here

MSN Instant Messaging

Hamer Technology can also provide support using Instant Messaging, Student who wish to take advantage of this feature please click Add to add us to your contact list, or Chat to start chatting.

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DSA QAG
Microsoft Registered Partner
W3C XHTML 1.0
W3C CSS